Information and assistance to the public

General inquiries

The OFFICE OF INFORMATION AND CITIZEN SERVICE (OIAC) offers citizens the necessary administrative information that allows them access to knowledge of their rights and obligations, as well as the use of public goods and services, in accordance with the provisions of Royal Decree 208/1996, of February 9, which regulates administrative information services and citizen service.   

Citizen service to receive general information from the Ministry of Youth and Childhood, its organizational structure, and the ordinary functioning of services will be provided through the email designated for this purpose (oiac@juventudeinfancia.gob.es) or through the following forms:

     -    Online by accessing this form            
     -   Download form to submit your request in person

Complaints and Suggestions of the Ministry of Youth and Childhood.

According to Article 15 of the Royal Decree 951/2005, of July 29, which establishes the general framework for quality improvement in the General State Administration, citizens may submit their complaints or suggestions in person, by postal mail, or by electronic means.

Complaints and suggestions related to any unit of the Ministry of Youth and Childhood can be managed electronically or in person at the Ministry Registry located at Paseo del Prado 18-20 in Madrid and at any of the authorized Registries in section 4 of Article 16 of Law 39/2015, of October 1, of the Common Administrative Procedure of Public Administrations or by postal mail.

Submit your complaint or suggestion through the procedure Complaints and suggestions of the Ministry of Youth and Childhood available at their electronic headquarters.

Download form to submit your complaint in person.

Upon receipt of the complaint or suggestion, whether by electronic or in-person means, the Responsible Unit must inform within 20 working days. The course of this period may be suspended if the interested person is asked to, within 10 working days, provide the necessary clarifications for the correct processing of the complaint or suggestion.

If no response is received within the period, you may contact the General Inspection of Services of the Ministry of Youth and Childhood by email at inspeccionservicios@juventudeinfancia.gob.es to find out the reasons for the lack of response and for said Inspection to propose, if applicable, to the competent bodies the adoption of appropriate measures.

Registry Office of the Ministry of Youth and Childhood:

Paseo del Prado 18-20 (28071-Madrid)

Telephone and in-person service of the Registry Support Office:

  • Winter schedule (from September 16 to June 15)
    • Monday to Friday: 9:00 a.m. to 5:30 p.m.
  • Summer schedule (from June 16 to September 15)
    • Monday to Friday: 8:00 a.m. to 3:00 p.m.
  • On December 24 and 31, the Public Service Office at Paseo del Prado 18-20 will be closed.
  • Phones: 
    • 915 96 42 62  / 915 96 10 92 (only for information on assistance in registry matters)

No appointment necessary for in-person service when submitting documentation, although it will continue to be available for those who wish to request it exclusively through the following email: citaregistro@dsca.gob.es providing name and surname, ID, contact phone, email, and requested procedure.

Regulations on document registration

  • Law 39/2015, of October 1, of the Common Administrative Procedure of Public Administrations
  • Law 40/2015, of October 1, of the Legal Regime of the Public Sector
  • Royal Decree 772/1999, of May 7, which regulates the submission of requests, writings, and communications to the General State Administration, the issuance of copies of documents, and the return of originals and the regime of registry offices, in the wording given by Royal Decree 209/2003, of February 21, which regulates electronic registries and notifications, as well as the use of electronic means for the replacement of certificate submission by citizens

Links

Personal Data

Check the information in the personal data section.

Plan of Measures to Promote the Reuse of Information of the Ministry of Youth and Childhood

Law 37/2007, of November 16, on the reuse of public sector information, as well as Royal Decree 1495/2011 that develops this law, establish the applicable regulation for the reuse of information prepared or kept by public authorities, based on the potential granted by the development of the information society, great interest for companies when operating in their fields of action, contributing to economic growth and job creation, and for citizens as an element of transparency and a guide for democratic participation.

The first additional provision of Law 37/2007 establishes that Ministries will develop plans and programs of actions aimed at facilitating the reuse of public sector information in order to promote the growth of the digital content sector, being able to establish with other public Administrations the collaboration mechanisms deemed necessary for the achievement of this objective.

Resolution of the Undersecretary of Youth and Childhood establishing the plan of Measures to Promote the Reuse of Information of the Ministry of Youth and Childhood.

Automatically translated with OpenAI from Spanish