Information and assistance to citizens

General Inquiries

The OFFICE OF INFORMATION AND CITIZEN ASSISTANCE (OIAC) offers citizens the necessary administrative information that allows them access to knowledge of their rights and obligations, as well as the use of public goods and services, in accordance with what is established in the Royal Decree 208/1996, of February 9, regulating administrative information services and citizen assistance. 

Citizen service for receiving general information about the Ministry of Youth and Children, its organizational structure, and the ordinary functioning of services will be carried out through the mail designated for this purpose (oiac@juventudeinfancia.gob.es) or through the following forms:

     -    Online by accessing this form             
     -   Download form to submit your request in person

Complaints and Suggestions of the Ministry of Youth and Children.

According to the provisions of Article 15 of the Royal Decree 951/2005, of July 29, which establishes the general framework for improving quality in the General State Administration, citizens may file their complaints or suggestions in person, by postal mail, or by electronic means.

Complaints and suggestions regarding any unit of the Ministry of Youth and Children can be managed electronically or in person at the Ministry's Registry located at Paseo del Prado 18-20 in Madrid and at any of the authorized Registries in section 4 of Article 16 of Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations or by postal mail.

Submit your complaint or suggestion through the Complaints and Suggestions of the Ministry of Youth and Children procedure available at its electronic headquarters.

Download form to submit your complaint in person.

Once the complaint or suggestion is received, whether by electronic means or in person, the corresponding Responsible Unit must inform the citizenry within 20 working days. The running of this time period may be suspended if it is necessary to request the interested party to, within 10 working days, provide the necessary clarifications for the correct processing of the complaint or suggestion.

If no response has been received within the time period, the interested party may contact the General Inspection of Services of the Ministry of Youth and Children by email at the address inspeccionservicios@juventudeinfancia.gob.es to know the reasons for the lack of response and for the Inspection to propose, if applicable, to the competent bodies the adoption of appropriate measures.

Registration Office of the Ministry of Youth and Children:

Paseo del Prado 18-20 (28071-Madrid)

Telephone and in-person assistance of the Office of Assistance in Registration Matters:

  • Winter hours (from September 16 to June 15)
    • Monday to Friday: 9:00 to 17:30 h.
  • Summer hours (from June 16 to September 15)
    • Monday to Friday: 8:00 to 15:00 h.
  • On December 24 and 31, the Public Assistance Office at Paseo del Prado 18-20 will be closed.
  • Phones: 
    • 915 96 42 62 / 915 96 10 92 (information on assistance in registration matters only)

No prior appointment will be necessary for in-person service in document delivery although it will remain an option for those who wish to request it exclusively through the following email: citaregistro@dsca.gob.es providing name and surname, ID, contact phone, email, and requested procedure.

Regulations on document registration

  • Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations
  • Law 40/2015, of October 1, on the Legal Regime of the Public Sector
  • Royal Decree 772/1999, of May 7, regulating the submission of applications, writings, and communications to the General State Administration, the issuance of document copies and the return of originals, and the regime of registration offices, as drafted by Royal Decree 209/2003, of February 21, regulating telematic registries and notifications, as well as the use of telematic means to replace the contribution of certificates by citizens

Links

Personal Data

Consult the information in the personal data section.

Plan of Measures to Promote the Reuse of Information from the Ministry of Youth and Children

Law 37/2007, of November 16, on the reuse of public sector information, as well as Royal Decree 1495/2011 that develops this law, establish the regulation applicable to the reuse of information prepared or guarded by public entities, based on the potential granted by the development of the information society, great interest to companies when operating in their areas of action, contributing to economic growth and job creation, and to the citizenry as an element of transparency and guide for democratic participation.

The first additional provision of Law 37/2007 establishes that the Ministries will develop plans and programs of actions aimed at facilitating the reuse of public sector information in order to promote the growth of the digital content sector, being able to establish with other public Administrations the collaboration mechanisms deemed appropriate for achieving this objective.

Resolution of the Subsecretariat of Youth and Children establishing the plan of Measures to Promote the Reuse of Information of the Ministry of Youth and Children.

Automatically translated with OpenAI from Spanish